Send parcel
Delivery options
FAQs
Where can I have my Balíkovna parcel sent?
You can have your Balíkovna parcel sent to a pickup location including Balíkovna outlets located at post office, Balíkovna outlets at other locationsand self-service boxes or newly to an address, such as home, office, or summer house.
What is the discounted price for registered customers?
The discounted price applies to parcels sent from the website balikovna.cz/poslat-balik or from our mobile application to any other Balíkovna or an address within the Czech Republic.
The discounted price for parcels is intended for registered users of the My Balíkovna account and is therefore available exclusively to registered users who have created an account with us.
How can I send a parcel for the discounted price?
Easily. Just create a My Balíkovna account on our website and log in. Have you already registered on My Balíkovna? Then all you have to do is to log in to balikovna.cz or to our mobile application. and send your parcel to any Balíkovna or address in the Czech Republic.
The discounted price for your parcel will be automatically loaded after you log in to your My Balíkovna account and fill in the data to send parcels.
Where can I drop off my Balíkovna parcel?
With address label:
Parcels with a printed address label can be dropped off at any
Balíkovna or self-service
box.
Without address label:
Parcels without an address label can be dropped off at any
Balíkovna or any Penguin Box.
For other self-service boxes, the label must be attached to the parcel.
Where can I send parcels, and what are the parameters?
We accept any parcels weighing less than 15 kg and having the longest side shorter than 50 cm. Otherwise the parcel may be returned back. We will deliver your parcel to any Balíkovna or address at your home, office or summer house.
What if I change my mind after dropping off parcel?
Parcels can be cancelled by Balíkovna personnel only. You will get the postage minus a cancellation fee back to your account.
What if the parcel is not picked up?
A parcel sent from a Balíkovna located at post office will be returned back to where it came from. If you have sent it from a Balíkovna located elsewhere, you can pick it up at the nearest depositing post office as soon as it returns.
Can I send parcels also from self-service boxes ?
You can send your parcel from any AlzaBoxes (see exactly how to proceed) as well as any OX Point boxes (see exactly how to proceed) and newly also any Penguin Boxes (see exactly how to proceed).
All data must be entered online.
If sending from an AlzaBox or
OX Point Box, you must print the label and attach it to the parcel.
Sending parcels from any Penguin Box is possible without a printed label (you only need to write the posting code on the parcel).
Never place an unlabelled parcel (without a label or posting code)
into a self-service box.
Can I pay the postage at Balíkovna locations?
Sorry, no. You have to pay the postage by card here on this site or via mobile application.