You can have your Balíkovna parcel sent to a pickup location including Balíkovna outlets located at post office, Balíkovna outlets at other locations and self-services boxes or to an address, such as home, office, or summer house.

The discounted price for parcels is intended for registered users of the My Balíkovna account and is therefore available exclusively to registered users who have created an account with us. The discounted price applies to parcels sent from the website www.balikovna.cz or from our mobile application to any other Balíkovna or address within the Czech Republic.

Easily. Just create a  My Balíkovna account on our website and log in. Have you already registered on My Balíkovna? Then all you have to do is to log in to  balikovna.cz/poslat-balik  or to our mobile application and send your parcel to any Balíkovna or address in the Czech Republic.

The discounted price for your parcel will be automatically loaded after you log in to your My Balíkovna account and fill in the data to send your parcel.

With address label:
Parcels with attached printed address label can be sent from any Balíkovna location or self-service box.

Without address label:
Parcels without attached printed address label can be sent from any Balíkovna location but not from self-service boxes where only parcels with attached address label can be dropped off (*).

(*) Sending parcels from any Penguin Box is possible without a printed label (you only need to write the posting code on the parcel).

Never place an unlabelled parcel (without a label or posting code) into a self-service box.

Balíkovna outlets located at post office
You will need the pickup code contained in the email or text notification or in our mobile application plus the recipient’s name to pick up your parcel at a post office. Alternatively, you may use your identity document. Most post offices have a ticket terminal. Press the “Code-based pickup” button and enter the pickup code. You will be called within a couple of minutes.

Balíkovna outlets at other locations

You will need the  pickup code contained in the email or text notification or in our mobile application and the recipient’s name  to pick up your parcel at our partners.

Self-service box

Enter the pickup code on the display screen of the box. The box will open, you will pick up the parcel and close the box. That’s all. If you have a parcel with COD, use the   Track parcel tool or the link contained in the email notification or in our mobile applicationfor  prior payment of the COD amount. You will not be able to open the box until the parcel is paid for.

You will be informed about the progress of your addressed parcel delivery by email notifications. A text notification will be sent to you on the day of delivery and our driver will call you before the delivery attempt.

Certainly. Just make sure to give them the pickup code and the addressee’s name or parcel number. You will find the code in the email or text notification or in our mobile application.

It may happen that the Balíkovna location that you selected is unable to accept the parcel because their capacity is full, for example. To ensure that you can pick -up your parcel as soon as possible, we will automatically store it the nearest pickup location. You don’t have to worry about anything. We’ll inform you about the alternativete pickup location through text or e-mail notification. Information will also be available in the Track parcels tool or in our mobile application.

Unfortunately not. Smaller Balíkovna locations have a limited storage capacity so we need you to pick up your parcel as soon as possible, within 7 calendar days at the latest. You have 2 working days to pick up the parcel from a self-service box. But don’t worry. If you do not have time, just send somebody else with the pickup code to collect your parcel.

Balíkovna outlets located at post office
All post offices accept cash or card payments.

Balíkovna outlets at other locations
Some of our partners do not accept card payments. In such case, you can use a prior online card payment. Just find your parcel in the  Track parcel tool. If it is ready for pickup, click on the “Online card payment” button. Another option is to pay via a mobile application. Alternatively, use the link contained in the email notification. It is sent as soon as the parcel is ready for pickup.

Self-service box
Parcels with COD waiting in a self-service box may only be picked up after a prior online card payment of the COD amount. You will not be able to open the box until the parcel is paid for. Just find your parcel in the Track parcel tool and click on the “Online card payment” button. Another option is to pay via a mobile application. Alternatively, use the link contained in the email notification. It is sent as soon as the parcel is ready for pickup.

Balíkovna Home Delivery
The COD amount can be paid directly to the driver in cash or by card. Most of our drivers have a payment terminal.

• Just select the Balíkovna service from the delivery services offered by the online store. If the service is not available, please send us an email to podporaobchodu@cpost.cz and we will try to arrange for a contract. In the meantime, you can select delivery by Czech Post and use the Online Change of Delivery Instructions tool to have your parcel redirected to a Balíkovna.

A self-service box is a device that allows you to pick up or drop off your parcel at any time and without waiting.

Balíkovna outlets located at places other than post offices are run by our partners. You can find them at grocery, stationery, newsagent’s shops or drugstores. Also, at certain SAZKA betting shops.

Balíkovna outlets located at post officesare dedicated counters for fast parcel pickup. Some of the post offices with a Balíkovna counter are also run by our partners. They are called Partner Post Offices.

Parcels that are ready for pickup at post offices or our partners will wait for 7 calendar days. Parcels ready for pickup from self-service boxes will wait for about 2 working days.

You can find the exact pickup period in the  Track parcel tool or in the email notification or in our mobile application. We will inform you by an email or text message about the forthcoming end of the pickup period.

No problem. Your parcel will be deposited at the nearest pickup location: a Balíkovna located at post office; Balíkovna at other locations; or self-service box. You will just use the pickup code and collect your parcel at a time that suits you.