AlzaBoxes

Parcels weighing up to 15 kg and sized up to 50 × 50 × 50 cm. Applies both to pick up and drop off. 

You can send your parcel from any AlzaBox. Just post the data online, print the address label, attach it to the parcel, and scan the label into the AlzaBox.  Place the parcel into the locker, close it – and it’s sent. More information.

The pickup is very fast and intuitive. Just enter the pickup code you will find in the text or email notification or in the Balíkovna mobile application. Remove your parcel from the open locker, close the locker – and that’s it.

Note: The default screen for picking up from an AlzaBox contains only numeric characters. If your code includes letters, press the “ABC” key to display the full keyboard. Enter the code regardless of case.

Yes. It is necessary to attach the address label onto a parcel that is to be sent from an AlzaBox. We are developing the option of sending parcels from AlzaBoxes without the need to print labels. 

Yes. However, the COD amount must be paid online before picking up the parcels. Use the link in the received notification to make the payment. The COD amount can also be paid in the Balíkovna mobile application or through Apple Pay or Google Pay. Boxes do not accept card payments. 
You will be notified by email and receive the pickup instructions as soon as the parcel is placed in the AlzaBox. They will include a link to the payment gateway for a safe payment of the COD amount. 

Parcels without an address label can be dropped off at any Balíkovna location except  self-service boxes. Please, never place an unidentified parcel into an AlzaBox! Sorry, unidentified parcels cannot be delivered.

Typically, your parcel will stay in the AlzaBox 2 working days.

Follow the instructions on the AlzaBox screen and open a larger locker. For more information see the User Manual.

The pickup time cannot be extended. Your reservation of a locker for the parcel is for a precisely set limited period of time.

Click through to the screen informing you that the AlzaBox has no other locker available. Only then close the open locker and send the parcel from another AlzaBox or Balíkovna.

Your parcel will be ready for pickup at the most convenient or nearest alternative pickup location.

The screen will inform you that the AlzaBox is full and cannot accept any further parcels. Try another self-service box or Balíkovna location.

Always place only one parcel into one locker. If you are sending several parcels at a time, make sure you place each one in the appropriate locker.

Yes. You need to print the label, attach it to the parcel, and send the parcel from the AlzaBox.